Frequently Asked Questions (FAQ)
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What can I expect from the Jazz Garden?
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Live performances with various musicians and performers every Friday night.
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A variety of food and beverage offerings.
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Occasional breaks for launching new concepts or unforeseen circumstances.
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What are the opening hours and last call time?
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Doors open at 8:30 pm.
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Live music starts at 10:30 pm.
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Last call is at 1:00 am.
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Where is the Jazz Garden located?
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The Jazz Garden is located at The Arena @ Phileas Fogg, Montgomerie Golf Club, Emirates Hills, Dubai.
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Is there air conditioning at the venue?
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Yes, the venue is air-conditioned.
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Is the Jazz Garden an outdoor or indoor venue?
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The Jazz Garden is an indoor venue.
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Can children and adults of determination participate in the event?
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No, the event is not open to children or adults of determination.
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Will there be strobe lights during performances?
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Strobe lights are generally not used, but some performances may include them.
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Will food and beverage be available for purchase?
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Yes, there will be food and beverage options available for purchase on-site.
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Can I take photos or record the experience?
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Yes, you are allowed to take photos and record the experience.
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Are there chairs available? Can I be seated during the experience?
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Yes, everyone gets a seat when booking online, but purchasing tickets may not include a seating arrangement.
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Will restrooms be available on site?
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Yes, there will be restrooms available at the venue.
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Are there vegan or gluten-free options available?
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Usually, there are vegan and gluten-free options available, but it's recommended to check with the food vendors on-site.
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Do I need to arrive at the start of my scheduled session?
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It's not essential, but arriving on time is recommended to make the most out of the experience.
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What happens if I arrive late?
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If you arrive after 9:30 pm, you may lose the space that you booked, and entry will be allowed only if capacity allows.
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Can I bring animals?
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Unfortunately, no animals are allowed at the event.
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Are service dogs allowed?
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Yes, service dogs are allowed with proper certification.
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Is there an age requirement?
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Yes, the minimum age to enter is 21. Guests must be 21+ with a valid ID to consume alcohol.
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Is the venue accessible to wheelchairs?
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Yes, the venue is wheelchair accessible.
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What happens if the weather is bad?
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The show will go on rain or shine unless the authorities request a cancellation, in which case a refund will be provided.
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What items are prohibited at the experience?
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Firearms, guns, drugs, and all sorts of flags are prohibited.
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Are wheelchairs available to rent?
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No, wheelchairs are not available for rent at the venue.
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Can I purchase a ticket at the event?
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Yes, if the capacity allows, tickets can be purchased at the event.
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Are refunds allowed? Can I reschedule my tickets or upgrade/downgrade them?
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All tickets are non-refundable. In special circumstances, ticket rescheduling may be possible if the desired session is not sold out. Please contact us for more information, including your ticket order number.
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Is there a Military discount?
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No, there is no Military discount available.
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Is there any general discount available?
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The promoter reserves the right to offer special discounts from time to time. Please check for any current offers.
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Do I need to print my ticket?
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No, your contactless tickets can be validated directly from your smartphone. Please have your ticket ready for validation.
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Can I transfer my tickets to another person?
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Yes, you can transfer your tickets to another person.
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Can I make a Group Booking?
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Yes, Group Bookings are allowed.
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I can't find my ticket. What should I do?
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Please contact us for assistance with locating your ticket.
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