What can I expect from the Jazz Garden?

• Live performances with various musicians and performers every Friday night.

• A variety of food and beverage offerings.

• Occasional breaks for launching new concepts or unforeseen circumstances.

What are the opening hours and last call time?

• Doors open at 8:30 pm.

• Live music starts at 10:30 pm.

• Last call is at 1:00 am.

Where is the Jazz Garden located?

• The Jazz Garden is located at The Arena @ Phileas Fogg, Montgomerie Golf Club, Emirates Hills, Dubai.

Is there air conditioning at the venue?

• Yes, the venue is air-conditioned.

Is the Jazz Garden an outdoor or indoor venue?

• The Jazz Garden is an indoor venue.

Can children and adults of determination participate in the event?

• No, the event is not open to children or adults of determination.

Will there be strobe lights during performances?

• Strobe lights are generally not used, but some performances may include them.

Will food and beverage be available for purchase?

• Yes, there will be food and beverage options available for purchase on-site.

Can I take photos or record the experience?

• Yes, you are allowed to take photos and record the experience.

Are there chairs available? Can I be seated during the experience?

• Yes, everyone gets a seat when booking online, but purchasing tickets may not include a seating arrangement.

Will restrooms be available on site?

• Yes, there will be restrooms available at the venue.

Are there vegan or gluten-free options available?

• Usually, there are vegan and gluten-free options available, but it's recommended to check with the food vendors on-site.

Do I need to arrive at the start of my scheduled session?

• It's not essential, but arriving on time is recommended to make the most out of the experience.

What happens if I arrive late?

• If you arrive after 9:30 pm, you may lose the space that you booked, and entry will be allowed only if capacity allows.

Can I bring animals?

• Unfortunately, no animals are allowed at the event.

Are service dogs allowed?

• Yes, service dogs are allowed with proper certification.

Is there an age requirement?

• Yes, the minimum age to enter is 21. Guests must be 21+ with a valid ID to consume alcohol.

Is the venue accessible to wheelchairs?

• Yes, the venue is wheelchair accessible.

What happens if the weather is bad?

• The show will go on rain or shine unless the authorities request a cancellation, in which case a refund will be provided.

What items are prohibited at the experience?

• Firearms, guns, drugs, and all sorts of flags are prohibited.

Are wheelchairs available to rent?

• No, wheelchairs are not available for rent at the venue.

Can I purchase a ticket at the event?

• Yes, if the capacity allows, tickets can be purchased at the event.

Are refunds allowed? Can I reschedule my tickets or upgrade/downgrade them?

• All tickets are non-refundable. In special circumstances, ticket rescheduling may be possible if the desired session is not sold out. Please contact us for more information, including your ticket order number.

Is there a Military discount?

• No, there is no Military discount available.

Is there any general discount available?

• The promoter reserves the right to offer special discounts from time to time. Please check for any current offers.

Do I need to print my ticket?

• No, your contactless tickets can be validated directly from your smartphone. Please have your ticket ready for validation.

Can I transfer my tickets to another person?

• Yes, you can transfer your tickets to another person.

Can I make a Group Booking?

• Yes, Group Bookings are allowed.

I can't find my ticket. What should I do?

• Please contact us for assistance with locating your ticket.